Taxmo General Terms of Service

Who the agreement is with, and what it covers

The agreement is with DataIQ B.V., registered with the Dutch Commercial Registrar under number 96127953 at NDSM-Straat 117, 1033 NA, Amsterdam, The Netherlands, operating under the trading name Taxmo and running taxmo.co.uk.

The Terms and the Privacy Policy together form the complete agreement, and accepting the Terms means accepting the Privacy Policy, which is incorporated by reference. Where a separately negotiated contract exists, that contract prevails over these general terms to the extent of any conflict.

To use the service you must be at least 18, resident in the United Kingdom, and able to enter a binding agreement. If you use it on behalf of a business, you confirm you can bind that entity. You are responsible for the confidentiality of your credentials and must report unauthorised use immediately.

What the service is, and what it is not

Taxmo is an online platform for UK bookkeeping, accounting and the preparation and filing of tax returns, with features including automated transaction categorisation, financial reporting, Self Assessment preparation and VAT return assistance.

The Terms carry an explicit disclaimer: the service is a software tool and does not constitute professional tax, accounting, financial or legal advice, and is not a substitute for a qualified accountant or tax adviser. You remain solely responsible for the accuracy of your returns and for compliance with HMRC requirements.

The service uses AI to help process, categorise and analyse financial data. AI output is assistive and may be inaccurate, incomplete, out of date or fabricated, and must be reviewed and verified before it is submitted to HMRC or relied on in a financial decision. No particular tax outcome, refund or reduction in liability is guaranteed.

Certain user content, including financial data and queries, may be transmitted to third-party AI providers for processing under data processing agreements. The Terms also state that the service is hosted on third-party infrastructure and that Taxmo is not responsible for the acts, availability or policies of third parties, including payment processors and HMRC digital services. The service is provided on an as is and as available basis.

Your obligations

You must use the service lawfully and in line with HMRC regulations, and must not use it to facilitate tax evasion, money laundering or fraud.

You are solely responsible for the accuracy, completeness and legality of everything you submit. The service helps organise and prepare information; it does not independently verify the underlying data you provide.

Prohibited conduct includes attempting unauthorised access to the service or other accounts, introducing malware, reverse engineering the service, sending unsolicited commercial messages, scraping or automating access outside the official API, reselling or sublicensing the service without written consent, and anything that would overburden the systems or interfere with other users.

You keep ownership of your content. Submitting it grants Taxmo a non-exclusive, worldwide, royalty-free licence to use, process, store and transmit it solely to provide and improve the service, ending when you delete the content or close your account, except where law or backups require otherwise.

Fees, changes and reasonable use

Some features are offered on a subscription or pay-per-use basis. Fees are displayed before purchase, stated in pounds sterling, and inclusive of VAT where applicable unless stated otherwise. Failure to pay may lead to suspension or termination.

Pricing can change, including subscription fees, usage-based charges for resource-intensive features, moving features between tiers, and withdrawing free access. Taxmo commits to at least thirty days' prior written notice of a fee change affecting your current plan, by email, in-app notice or publication on the site. Changes are not retroactive, and a prepaid period continues at the rate paid until it ends.

Resource-intensive features, such as AI calculations, AI bookkeeping queries and WhatsApp-based receipt entry, are subject to reasonable use limits that Taxmo sets and can adjust. Where usage significantly exceeds what is reasonable for a plan, Taxmo may ask you to reduce it, throttle or restrict the feature, require an upgrade, or suspend the account.

Cancellation, liability and governing law

Consumers have a statutory right to cancel within fourteen calendar days of the agreement being concluded, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you asked for the service to start during that period, you owe a pro rata amount for what was provided, and any remaining prepaid balance is refunded within fourteen days of the cancellation notice.

After the cancellation period, you can cancel with one calendar month's written notice, via the account closure procedure or by writing to support@taxmo.co.uk. Access continues to the end of the notice period. Prepaid fees beyond the termination date are non-refundable unless the law requires otherwise.

Taxmo may suspend or terminate access without notice for breach, security risk, legal requirement, or discontinuation of the service. On termination, personal data is deleted or anonymised in line with the Privacy Policy and any legal retention obligations, and you are responsible for exporting your data first.

Liability is capped at the fees you paid in the twelve months before the claim, subject to a stated minimum, and indirect or consequential losses are excluded, including HMRC penalties and fines. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded by law, including consumer rights under the Consumer Rights Act 2015. The Terms are governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their own courts.